Privacy Policy
Last updated: 4 June 2026
Sylhet Cash & Carry ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Sylhet Cash & Carry is the data controller responsible for your personal data. Our registered address is Lynnwood Terrace, Newcastle upon Tyne NE4 6UL, United Kingdom. You can contact us at [email protected].
2. Information We Collect
Identity and contact data: name, billing and delivery address, email address, and phone number.
Order data: products purchased, order history, and payment confirmation details.
Payment data: processed securely by our payment providers; we do not store full card details.
Technical data: IP address, browser type, and usage data collected through cookies when you use our website.
3. How We Use Your Information
To process and deliver your orders.
To manage your account and provide customer support.
To send order updates and, where you have consented, marketing communications.
To improve our website, products, and services.
To comply with our legal and regulatory obligations.
4. Legal Basis for Processing
We process your data on the basis of performing our contract with you, our legitimate business interests, your consent (for marketing), and compliance with legal obligations.
5. Sharing Your Information
We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including delivery partners, payment processors, and IT service providers. These parties are only permitted to use your data for the purposes we specify.
6. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, and reporting requirements.
7. Your Rights
Under UK GDPR you have the right to access, correct, erase, or restrict the processing of your personal data, and to object to processing or request data portability. To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies to improve your browsing experience and analyse site usage. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, contact us at [email protected] or +44 191 273 6664.